Exceptionally poor service

Exceptionally poor service. Used the 'call me back' option on the App and no call received (office hours), tried calling their Customer Service line which just never rang. Finally it rang and I held in for 35 minutes before being helped. I cancelled my policy due to 25percent increase in premiums! On a positive note, the agent who I finally got through to was excellent. Khosi, you are a credit to he industry, I'm sorry Auto and General are getting you down!