EXCELLENT SERVICE: MR PIETER NAUDE OF AUTO & GENERAL

I had a very good experience with Auto & General insurance company. When they stole my vehicle on 09 Feb 19 it was a big shock for me, because something like that never ever happened to me. After Car track lost the vehicle signal all hope of recovering the vehicle was lost. I came to the conclusion I will never ever see the vehicle again. I also did not look forward of doing the claim process as I in my life thus far never claimed anything from the Insurance, I always read that these people take your money monthly but when they need to pay out they have a lot of stories and do not pay out claims. But from the first call I did to Auto & General, I felt comfortable, knowing these people are professionals well organised. I registered the claim and the lady was at great assistance to me. On the 11th February 2019 I was called by a person named Pieter Naude. A really nice person Afrikaans speaking. He is a nice friendly person. He explained to me everything I need to do. He contacted me back keeping me updated wrt my claim. It took a week or 2 to obtain the vehicle's papers but after I deregistered the vehicle I delivered the package as requested to him. He received the package on Tuesday 05 March 2019. He informed me he received the package and is satisfied with its contents. He also told me he will phone me back On Wednesday 06 March 2019 about the progress wrt the payment. He also stated that it will take seven days to reflect in my account. Well my payment was made and I am a very satisfied happy customer. So I wish to request the management of Auto & General to thank Mr Pieter Naude for his excellent service. Pieter I thank you for excellent service, you made my life much easier for me. You are a huge asset to your company. Thanks