LK
Lorraine K

1 reviews | Active since Oct 2016

09 Nov 2020, 10:56

Excellent service from Auto and General.

I had the unfortunate experience of having a flood at my home due to the heavy rains last week. I reported my claim to Auto and General and within a day I was contacted by the assessor, Wendy, from Allsure Flood and Fire who made an appointment to see me the following day. The next day my report was in and they even arranged for quotes so I did not have to drive around. Stephani Martens, my claims lady at Auto and General was keeping me updated all the time which I really appreciate as I am sure that they have lots of claims during this time. It has taken just 1 and a half days for Stephani to phone me and tell me my claim is settled. Now that's a record I am sure. I just want to give credit to the two ladies, Stephani from Auto and General and Wendy from Allsure for assisting me during this very stressful time. You ladies rock. You are a tribute to the companies that you work for.

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Replies (1)
Auto & General
Auto & General's reply09 Nov 2020, 13:18
Official
 Awesome!

Thank you so much for sharing your service experience with us on this platform  Lorraine, we are pleased to hear this. We will share this with Wendy  and Stephani's management team.  

Enjoy your day!

Kind Regards, 
The Auto & General Team