Excellent Service

I had a house breaking and insured my house contents with Auto and General. The incident happened in the month whilst i was waiting for my cash bonus to pop into my bank account. I submitted claim with them and it was approved. The vibe of good customer service to admin officials informing me about the payment date for my claim. A week after the claim was proccessed, i received a call from them, informing me that will receive my cash bonus, on the date that was stated on letter and the email and it was processed. I never thought about it, i thought i forfeited the cash bonus because of the incident and its stated on the contract forms/lletter.