Excellent service

<p>Last Sunday, the parking exit booms at Menlyn Centre were not operational. I was in a queue to exit, when the car in front of me started to reverse. My car was damaged, with some minor scratches on the front of the car.</p> <p> </p> <p>I lodged a claim via the A&G website on Monday morning. I was told to take my car in for assessment the same day. The assessment was alarmingly high at about R6,700 - to repair some minor scratches. The assessor had indicated that there was a lot of work required to remove and replace the bumper section and that this added to the cost.</p> <p> </p> <p>The claim was settled by Tuesday morning. I am also extremely grateful that A&G decided to waive the excess payment. When I spoke to the A&G agent in the claims department, he said that A&G had taken a decision to waive the excess payment and that this decision would not impact on my annual increase that is due in January.</p> <p>Now that is what I call excellent service. Thank you very much.</p>