DB
Danie B

1 reviews | Active since Sept 2016

30 Sept 2016, 06:22

Excellent Service

<p>After bad experience with Auto and General, a lady by name of Dorothy Smith called me and took my complaint under review. She took responsibility of my case. She was very diligent, friendly and turn my experience and trust back to this Insurer. She handed my case over to Nicolene Green, to handle the claim and review my policy to see that all the information is correct. This was the service I expected from SAARP Auto and General. This two ladies is the reason why I did not cancelled my policy. In future I will tell friends and family of this exceptional service I received from them and Auto and General. Thank you Dorothy and Nicolene. </p>

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Replies (1)
Auto & General
Auto & General's reply03 Oct 2016, 09:37
Official

This is great feedback and we thank you for taking the time out of your day to comment on the service that you have received from Dorothy and Nicolene.

We are very pleased that they have managed to turn the situation around and that we could retain you as a valued customer.

We will make sure to inform Dorothy and Nicolene about your feedback, we are sure they will appreciate it a lot.

Enjoy the rest of your day.

Kind Regards,
The Auto and General Team.