errors every month
<p>I am with auto and general, my policy numbr is ********** 08 and from inception i had given them all my details, i did advise that i use the vehicle for business use and i stay in centurion. next thing they send me an update of my policy february/ march with all the wrong information, i called them to querry that and they agreed that it was an error on their side HOWEVER SAID THAT THEY WOULD FIX THE DETAILS AND MY INSTALMENT WOULD GO UP, I FOUGHT THAT AND I TOLD THEM I WOULD RATHER CANCEL..and they sent me an updated policy with increansed instalments same time, i called once again, Thokozani Dlala promised that he would speak to his manager, and got back to me saying my instalments will not be increasesd as the issues was on their side. he then sent me policy documents with correct amount, to my surprise, this morning they debited the increased amount, which bounced leaving my account with less than what they are even supposed to debit, I dont know how many times i have to call these people I spoke to Reagant this morning he said he IS NOT SURE why that happened. I am sick and tired of Having to waste my airtime to call these people everyday, and them messing my account,</p> <p> </p> <p>Regards</p>
Helpful (0)
Replies (10)0
Replies (10)
Auto & General's replyOfficial
21 Apr 2017, 09:57We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on your mobile without any success and there were no room to leave a voice message.
We apologise for your frustration cause, we will investigate your concerns and provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply21 Apr 2017, 09:57
Official
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on your mobile without any success and there were no room to leave a voice message.
We apologise for your frustration cause, we will investigate your concerns and provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
21 Apr 2017, 09:57We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on your mobile without any success and there were no room to leave a voice message.
We apologise for your frustration cause, we will investigate your concerns and provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply21 Apr 2017, 09:57
Official
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on your mobile without any success and there were no room to leave a voice message.
We apologise for your frustration cause, we will investigate your concerns and provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
21 Apr 2017, 09:58We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on your mobile without any success and there were no room to leave a voice message.
We apologise for your frustration cause, we will investigate your concerns and provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply21 Apr 2017, 09:58
Official
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on your mobile without any success and there were no room to leave a voice message.
We apologise for your frustration cause, we will investigate your concerns and provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
21 Apr 2017, 09:58We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on your mobile without any success and there were no room to leave a voice message.
We apologise for your frustration cause, we will investigate your concerns and provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply21 Apr 2017, 09:58
Official
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on your mobile without any success and there were no room to leave a voice message.
We apologise for your frustration cause, we will investigate your concerns and provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
21 Apr 2017, 10:00We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on your mobile without any success and there were no room to leave a voice message.
We apologise for your frustration cause, we will investigate your concerns and provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply21 Apr 2017, 10:00
Official
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on your mobile without any success and there were no room to leave a voice message.
We apologise for your frustration cause, we will investigate your concerns and provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
21 Apr 2017, 10:06Update:
We confirm that the necessary amendments were done to your policy. We have also corresponded to you via email confirming that the premium has been changed.
We sincerely apologise for the inconvenience this has caused and invite you to contact our Customer Relation Specialist who had left a message on your voice mail.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply21 Apr 2017, 10:06
Official
Update:
We confirm that the necessary amendments were done to your policy. We have also corresponded to you via email confirming that the premium has been changed.
We sincerely apologise for the inconvenience this has caused and invite you to contact our Customer Relation Specialist who had left a message on your voice mail.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
21 Apr 2017, 11:02Update:
We confirm that the necessary amendments were done to your policy. We have also corresponded to you via email confirming that the premium has been changed.
We sincerely apologise for the inconvenience this has caused and invite you to contact our Customer Relation Specialist who had left a message on your voice mail.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply21 Apr 2017, 11:02
Official
Update:
We confirm that the necessary amendments were done to your policy. We have also corresponded to you via email confirming that the premium has been changed.
We sincerely apologise for the inconvenience this has caused and invite you to contact our Customer Relation Specialist who had left a message on your voice mail.
Kind Regards,
The Auto & General Team.
Best regards,
's updateReviewer Update
21 Apr 2017, 12:33yes you had sent me an updated policy doc with the correct amount but the amount you debited last night is more and your agent confirmed that as well
's update21 Apr 2017, 12:33
Reviewer Update
yes you had sent me an updated policy doc with the correct amount but the amount you debited last night is more and your agent confirmed that as well
Auto & General's replyOfficial
21 Apr 2017, 15:16Update:
We confirm that the necessary amendments were done to your policy. We have also corresponded to you via email confirming that the premium has been changed.
We sincerely apologise for the inconvenience this has caused and invite you to contact our Customer Relation Specialist who had left a message on your voice mail.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply21 Apr 2017, 15:16
Official
Update:
We confirm that the necessary amendments were done to your policy. We have also corresponded to you via email confirming that the premium has been changed.
We sincerely apologise for the inconvenience this has caused and invite you to contact our Customer Relation Specialist who had left a message on your voice mail.
Kind Regards,
The Auto & General Team.
Best regards,
's updateReviewer Update
26 Apr 2017, 13:47i now have received an email stating ypu will be debiting an amount of R1163.29 and a resubmission fee of 59.00. firstly this is not my intalment amount, its the very same amount you debited on the 20th of April instead of R974,00. i was told this would be fixed but instead im getting such emails.... please fix this and get back to me i am really getting tired of your errors, I AM TIRED OF YOU GUYS
's update26 Apr 2017, 13:47
Reviewer Update
i now have received an email stating ypu will be debiting an amount of R1163.29 and a resubmission fee of 59.00. firstly this is not my intalment amount, its the very same amount you debited on the 20th of April instead of R974,00. i was told this would be fixed but instead im getting such emails.... please fix this and get back to me i am really getting tired of your errors, I AM TIRED OF YOU GUYS