Enough is enough.

After months I have now had enough. After a small accident, we were sent to Auto & General's authorised repair agents in early June, for some dents to be fixed in the door, on our Jeep Grand Cherokee. Upon receiving our car back, there was a loud knocking noise in the engine, the car sounds terrible, fuel consumption is way up and the car has trouble going over 20kph. Upon complaining to A & G, the car was sent in for an analysis to see what was wrong, on the 5th of August.

I have been asking for a copy of the report since then, but have still not received anything. I eventually spoke to the guy that did the analysis, also authorised by Auto & General, and he said that there is a bearing knock in the engine, and that the repair costs will be in the region of R50 to R60k!

After at least five phone calls to A & G to find out what is going on, I was eventually put through to the assistant manager of the repairs department, Quentin. I asked him on the 2nd of September to please give me feedback before the end of the week, as this thing has been going on since June. Needless to say, he never got back to me. After holding for almost 20 minutes I now spoke to him, and his only answer is, "We did not break the engine, it is not our problem."

Yes it is your problem, the definition of insurance, is "put me back into the position i was before the insured event happened." We are now worse off than before the incident, and Quentin and Auto & General do not think it is their problem. Regardless of the situation regarding the claim against the engine, you have fallen so far short of the TCF, Treating Customers Fairly FAIS legislation, that I will be opening a case with the Insurance Ombud as well as the Consumer Tribunal.

I am so tired of these big corporates, who are quite happy to take your money, oh and don't you dare be a day late with your premium payments, but when you are asking them to repair damage that they caused they tell you to get lost.

Enough is enough. Expect my lawyers letter on Monday.

I am so sorry that I ever used A & G, which I did on the recommendation of a family member.