Endless waiting game

It has now been over a week since I received a response from Auto & General, and each time I have needed to follow up through HelloPeter in order to receive any attention. I would appreciate it if the assessors could make an effort to respond to emails directly regarding the outstanding claim, which has yet to be paid into my father’s account.

Given the lack of communication and the delay in processing this claim, I regret to inform you that we will be taking our business elsewhere moving forward. It is unacceptable for such a delay to persist without proper updates or resolution.

I would appreciate a prompt response to resolve this matter.