LM
Lerato M
1 reviews | Active since Feb 2018
15 Feb 2018, 14:09
Endless claim process
On the 3rd of January 2018 I lodged a claim for our roof which has severe damages. This is for a building which is currently being rented out to a church. It's been MORE than a month and Auto and General are giving me the run around!! They keep sending assessor after assessor with no end. When I request for feedback, I am told another assessor is coming. The church is now threatening to not pay rent. And can you blame them through all these rains?? Why are we paying for insurance only to be given the run around when it's time to claim????
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Replies (4)
Auto & General's replyOfficial
15 Feb 2018, 14:27We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply15 Feb 2018, 14:27
Official
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
15 Feb 2018, 14:40Update:
As discussed with our Customer Relation Specialist, we apologise for the frustration you are experiencing. We have requested feedback from the relevant claims team in order to provide you with feedback.
We will revert as soon as possible.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply15 Feb 2018, 14:40
Official
Update:
As discussed with our Customer Relation Specialist, we apologise for the frustration you are experiencing. We have requested feedback from the relevant claims team in order to provide you with feedback.
We will revert as soon as possible.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
15 Feb 2018, 15:24Update:
We confirm that the matter has been reviewed and final feedback will be discussed with you by the relevant claims team.
We want to assure you that any/all service failures will be address on an internal basis and apologise for the frustration this has caused.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply15 Feb 2018, 15:24
Official
Update:
We confirm that the matter has been reviewed and final feedback will be discussed with you by the relevant claims team.
We want to assure you that any/all service failures will be address on an internal basis and apologise for the frustration this has caused.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
20 Feb 2018, 18:51Update:
We confirm that the outcome was discussed with you and we are pleased that the matter has been resolved.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply20 Feb 2018, 18:51
Official
Update:
We confirm that the outcome was discussed with you and we are pleased that the matter has been resolved.
Kind Regards,
The Auto & General Team.
Best regards,