****en Auto & General

I submitted a claim and never got any contact , only a call advising that I should take my car to a repairer after I followed up , I spoke to Tanya Venter whom arranged for me to drop off my vehicle for repairs and said she has arranged for my rental and I asked for a reference number and she told me that I can walk in and i did exactly that only to find out that there was no arrangement done for my rental , I spent 4 hours on the line with my airtime being dropped and transferred endlessly, coming from night shift and I have to wait for 1pm haven’t slept and still need to drive because the car rental doesn’t have vehicles and they only got authorisation for my rental after I called . What’s even worse is no one is available to take the call to fix this mess and now I am stuck here with no assistance. Such appalling and shocking service from a “reputable company “ . I am so ****en annoyed at this