TP
Timothy P
1 reviews | Active since Mar 2013
08 Dec 2020, 05:10
Employees making customers unhappy
Frankly, I don't find companies to be on the wrong side of the Business with the clients, I cancelled my VAP service on the 31/10/2020 as per the useless 30 days notice which doesn't really guarantee that any claim would be approved if you happen to suffer in.
On 01/12/2020 another debit order goes through and then boom, my other debit orders bounce, boom, bank charges, boom, stress, boom, frustrations. I just think someone isn't committed to giving customers the peace of mind that they deserve.
Now more people have to deal with 1 issue, a small problem for all that matters.
Helpful (0)
Replies (3)0
Replies (3)
Auto & General's replyOfficial
08 Dec 2020, 09:02Hi Timothy,
We would like to apologise for the inconvenience.
We will escalate your matter to our team to look into. They will contact you with feedback.
Kind Regards,
Auto & General Team
We would like to apologise for the inconvenience.
We will escalate your matter to our team to look into. They will contact you with feedback.
Kind Regards,
Auto & General Team
Auto & General's reply08 Dec 2020, 09:02
Official
Hi Timothy,
We would like to apologise for the inconvenience.
We will escalate your matter to our team to look into. They will contact you with feedback.
Kind Regards,
Auto & General Team
We would like to apologise for the inconvenience.
We will escalate your matter to our team to look into. They will contact you with feedback.
Kind Regards,
Auto & General Team
Auto & General's replyOfficial
14 Dec 2020, 08:35Hi Timothy,
We confirm that our Customer Relation Specialist tired to make contact with you to discuss the outcome of your complaint.
You were unfortunately not available, we have therefor liaised vie email.
Kind Regards,
Auto & General Team
We confirm that our Customer Relation Specialist tired to make contact with you to discuss the outcome of your complaint.
You were unfortunately not available, we have therefor liaised vie email.
Kind Regards,
Auto & General Team
Auto & General's reply14 Dec 2020, 08:35
Official
Hi Timothy,
We confirm that our Customer Relation Specialist tired to make contact with you to discuss the outcome of your complaint.
You were unfortunately not available, we have therefor liaised vie email.
Kind Regards,
Auto & General Team
We confirm that our Customer Relation Specialist tired to make contact with you to discuss the outcome of your complaint.
You were unfortunately not available, we have therefor liaised vie email.
Kind Regards,
Auto & General Team
TP
Timothy P's updateReviewer Update
01 Jan 2021, 08:53The issue was perfectly resolved, there isn't much I could say about now and the future but all I can say is that Auto and General is the best insurer, my first experience was when this insurer repaired my sister's car twice, the first time the panel beater did kaput, then it was taken in again and it was perfect. Keep it up.
TP
Timothy P's update01 Jan 2021, 08:53
Reviewer Update
The issue was perfectly resolved, there isn't much I could say about now and the future but all I can say is that Auto and General is the best insurer, my first experience was when this insurer repaired my sister's car twice, the first time the panel beater did kaput, then it was taken in again and it was perfect. Keep it up.