Effective Communication

Outstanding service from Melisa and Auto and General. Melisa kept me updated on the situation and I also received regular updates via SMS, throughout the process. The first part of my problem were fixed and the supplier that will fix the resultant damage from original water leak will start the replacement of cupboards today. This is my 5th claim with Auto & General (Home Insurance) . The previous experiences were mixed, but I think this time around: Melisa's personal attention (proactive follow-up) and improvement in A&G systems and process made the difference.