Dragging claim

My husband it's been with your service from 2015 till now still loyal.. He had an accident in January and car towed to renew it Bedford car was there for 2 months fixed on outside paint but not the damage inside and he took back it because of lockdown.. And went back again and car was still not fixed for 3 weeks In August and September.. Car went back again in November still not fixed.. I believe you were notified about this dragging claim.. He has been wanting to trade in but he can't cause car nly fixed still 11 months later.. I believe you as the insurer and how loyal he has been please intervene cause this car should have been a write off or fixed long time ago. We are stuck with a car with mechanical issues due to renew it not fixing and you not doing anything to close the claim.. We are not happy at all. My number is *** for my hubby's details