AM
Andrew M

1 reviews | Active since Nov 2017

07 Dec 2017, 12:21

Double premuim deductions

<p>In 2012 I purchased a new vehicle and insured it with Auto &amp; General after having insured my previous vehicle with the same insurer for approximately 5 years. During the purchase of this car, I was told that the new insurance will replace the cover for the old car which I sold, however the insurer continued to debit my account twice for a period of about 4 years. When this was discovered the insurer only refunded me for premiums of 1 year. I have in numerous occassions tried to recover my money from A &amp; G to no avail.</p>

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Replies (1)
Auto & General
Auto & General's reply07 Dec 2017, 12:31
Official

We acknowledge receipt of your complaint.

As discussed with our Customer Relation Specialists, we will conduct an investigation herein and provide you with feedback soonest.

Kind Regards,
The Auto & General Team.