MS
Mahlatse S
1 reviews | Active since Jan 2013
16 May 2015, 08:54
Double Premium without claim
Bad Week<br> <br> In 2014 I took an insurance with Auto and General for a price of around R900 for a car value of +/- R180000. I have never claimed in the 3 years of insurance. I received a policy review letter indicating that my policy value is now R1800+. Taking into account the Car value is now down to around R150000... I contacted Auto and General to be told that they cannot do anything about this. I then went on to get some quotes. Auto and General quote returns with around R1000 premium ..
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Auto & General's replyOfficial
18 May 2015, 09:14Hello Lush-86,
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the Customer Relations Specialist for assistance herein.
We acknowledge the concerns raised around the increase in premium.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the Customer Relations Specialist for assistance herein.
We acknowledge the concerns raised around the increase in premium.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Best regards,
Auto & General's reply18 May 2015, 09:14
Official
Hello Lush-86,
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the Customer Relations Specialist for assistance herein.
We acknowledge the concerns raised around the increase in premium.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the Customer Relations Specialist for assistance herein.
We acknowledge the concerns raised around the increase in premium.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Best regards,