Double payments

<p>So i recently decided it was time for a change in the insurance part of my life. Did a few checks. USed Hippo. Before Long, Auto and General was The winner and i had a policy with them. I realised a few small errors (really nothing anyine should worry about) and wanted to change them. I also wanted to change my banking info.</p> <p> </p> <p>Here comes my Problem. They Added the additional banking info. I asked them to deduct the payment on the 3rd of each month. Nice everything was going good. Until they took the premiums, and the admin fee....from BOTH accounts. Lets use a numer. R1000. That means they took R1000 from account A AND account B. I realised this. Tried to phone waited like 13 min, got fed up, Sent them an email. Received an automated response. </p> <p>Up to this point i have not received any communication from them Whatsoever. I want my Money back. The Consultant reasured me that the money would only go off account B. Now this happens.</p> <p> </p> <p>Nice way to keep Brand new Customers Happy A&G</p>