Don't want business

After going through the Hippo tunnel I was connected to an Auto and General person Nozipho. She agreed to email me the quote. I never received the quote so called to ask for Nozipho but was connected to another chap who did email me my quote. I have subsequently emailed them 2 times asking to proceed with the quote but each time get an automated response saying they are too busy at the moment but will contact me shortly. I have not been contacted yet. If it is this difficult getting to be a client it must be impossible when needing to claim.