Don't take auto and general insurance or use RAM delivery service

Dealing with this company has been a nightmare. Took them 1 to source a company from out of town to asses my fridge. Then took them another week to finalize my claim. They don't pay out for the claim but are sending a ClaimsCard via RAM delivery service, expected delivery states on the sms sent Tuesday 15th November, so I have taken time off work to accommodate the delivery, only to be told that delivery will only take place now on Wednesday, I must wait. I phone ram delivery service and change the delivery address because I cannot take another day off work,request the delivery is done before 2pm and get told well sorry we can't confirm that, you must contact us again tomorrow and ask for the driver's number and speak to him and track your delivery and make arrangements with him. Auto and general and Ram are pathetic companies to deal with. At least I can say auto has better consultants because they are not rude or disrespectful like ram's.