Dont take Auto and general insurance if you don't want to be frustrated

Their service is very poor last year I pump to someone's car then I made my claim at auto and general they did not call me regarding the claim the email I received from they the were telling that I withdrawn the claim .No I have toR 24 000 .I been pay my premium since 2020 I never had any claim before and this months they increased my premiums. While there is pending claim .even if you try to call them you just waiting your time they only interested in taking your money every.