BJ
BRIAN J
1 reviews | Active since Jul 2013
22 Sept 2015, 10:23
DONT REPLACE DAMAGE GOODS CAUSE BY BURGLARY
GOOD DAY<br> <br> I DID HAVE A BURGLARY AT MY HOUSE AND SOME HOSEHOLD CONTENTS WERE DAMAGED. I HAVE ASK THE CONSULTANT DOING MY CLAIM AND SHE SAID ITS NOT COVERED IF ITS NOT ******. MY CONTENTS WAS NOT DAMAGE BY ACCIDENT OR RELATED TO HOUSEHOLD PEOPLE, IT WAS CAUSE BY BURGLARY. THIS WAS NEVER EXPLAIN TO ME THAT MY CONTENTS ONLY COVERED IF ITS ******. <br>
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Auto & General's replyOfficial
22 Sept 2015, 14:26Hello JACOB62,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant Team Manager's as we have been advised that the claim has not been finalised as yet.
We acknowledge the sensitivity of the situation and assure you detailed and accurate feedback will be communicated to you to provide clarity on the processes and the reasons for certain information being requested.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant Team Manager's as we have been advised that the claim has not been finalised as yet.
We acknowledge the sensitivity of the situation and assure you detailed and accurate feedback will be communicated to you to provide clarity on the processes and the reasons for certain information being requested.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Auto & General's reply22 Sept 2015, 14:26
Official
Hello JACOB62,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant Team Manager's as we have been advised that the claim has not been finalised as yet.
We acknowledge the sensitivity of the situation and assure you detailed and accurate feedback will be communicated to you to provide clarity on the processes and the reasons for certain information being requested.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant Team Manager's as we have been advised that the claim has not been finalised as yet.
We acknowledge the sensitivity of the situation and assure you detailed and accurate feedback will be communicated to you to provide clarity on the processes and the reasons for certain information being requested.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team