Don't keep up with what they promote.

We were with Auto & General for 12 years without claiming anything. Then our coffee maker broke, and that was the first thing we ever claimed from them. A accessor came out to look at the coffee maker and said it is the pump, but he has a second hand pump he can replace it with. We said it is fine. He left. After a week Auto & General phoned us, telling us that they reject the claim because he said it was due to power surge. We didn't had power surge for how long, and that was not what he told us. So we decided we will cancel our insurance and find someone else. I am highly disappointed, it was our first claim, and they came back with that lame excuse. Our oven is also broken but we will rather go and buy another one. They are always complaining of people that lies and that are not honest, but that is exactly what they do. If you add all instalments together, we could claim 5 coffee machines, jet they rejected our claim. According to them we were a good client and they would up everything to the maximum payout. But the very first time we claim they come with a lie why they can't pay out. Pathetic.