Dont expect to be called back as promised

I had to make a claim on Monday for a tv that was hit by lightning during the weekend and the service was already terrible just trying to log the claim. After calling five times being thrown from department to department and a lady telling me twice that someone will call me back asap ( which didn't happen). I finally got the claim logged and was told I will be given feedback today. So far there hasn't been any calls made from auto And General and I had to call 2 times now to find out what is happening ; First time I called I was told the report has been given to the insurance and they will let me know today what the outcome is now the second time I had to call since the day is almost over and still no update I am told it is still with management to make the decision and now all of a sudden the feedback that I was supposed to be given today ie whether they are paying me out or repairing the tv doesn't sound like it will be given today and tomorrow I will probably have to call them again . If you are with Auto And General or thinking of using them I guess this is the service you can expect I am not impressed with the service I am getting for the premiums and excesses they are charging.