Don't bother with Auto & General

Stuff you, don't tell me ******* here in front of people. You know damn well that you won't call back, look what time it is since you sent this message and you still haven't called back. I'm really over you, I just need my car fixed and **** off from your headache. Who the hell struggles for over a month with a claim and now it's been 3 ****ing days just to get a rental car, you're the worst, *** julle maan!!! I'm escalating this matter to the ombudsman and my lawyers... **** off maan, sies!!!

I took my car in yesterday and decided to ask for the part's list and what I saw really disturbed me. You people are using a second hand door and rubber to replace my dented door. Which tells me that it's actually the dented door that your assessor Brian Erasmus said the repairer must use because the quote was done by him. And the most annoying thing is that when I called immediately in yesterday to ask why you people are giving me used rubbers for my door, your guy tells me it's a lifetime guarantee on the rubbers... That's *******, what rubbers last a lifetime? A brand new door at Ford is R7500 and my access with Auto & General is R4500 and yet they want to give me a used door meanwhile I'm paying over R1500 each month in premiums.... I cannot begin to explain the nasty surprises I've been getting here since I've registered a claim. Every time I call in a demand answers I'm put on hold and next be told that so and so is in a meeting, just like this Miriam individual and her manager/team leader... I could write a book on how I was ill-treated by my insurance company Auto and general