cH
cesca H
1 reviews | Active since Mar 2016
28 Mar 2016, 13:08
Don't care about promises
I had a break in, into my car this morning and phoned Auto and General to submit my claim. However they are not able to help me as they don't work on weekends or public holidays? I was promised 24/7 assistance and now that I need it, I don't get it!! Why the hell do you advertise to be an insurance company if you don't care to help people????? I am so angry with you I want to boast about the bad company you are and that you only steel thousands from people monthly, If I could I swear I would sue you for all my money back!!!<br> you are a ******* company and I wish I never did business with you
Helpful (0)
Replies (1)0
Replies (1)
Auto & General's replyOfficial
29 Mar 2016, 09:05Hello cescahuman,
We acknowledge receipt of your complaint.
We note that the claim has been registered this morning for the window glass and has since been finalised. In addition we note that you have opted not to claim for the items ****** from inside the motor vehicle.
We do apologise for any frustration and inconvenience caused when you initially attempted to contact us.
Kind Regards
The Auto and General Team
We acknowledge receipt of your complaint.
We note that the claim has been registered this morning for the window glass and has since been finalised. In addition we note that you have opted not to claim for the items ****** from inside the motor vehicle.
We do apologise for any frustration and inconvenience caused when you initially attempted to contact us.
Kind Regards
The Auto and General Team
Auto & General's reply29 Mar 2016, 09:05
Official
Hello cescahuman,
We acknowledge receipt of your complaint.
We note that the claim has been registered this morning for the window glass and has since been finalised. In addition we note that you have opted not to claim for the items ****** from inside the motor vehicle.
We do apologise for any frustration and inconvenience caused when you initially attempted to contact us.
Kind Regards
The Auto and General Team
We acknowledge receipt of your complaint.
We note that the claim has been registered this morning for the window glass and has since been finalised. In addition we note that you have opted not to claim for the items ****** from inside the motor vehicle.
We do apologise for any frustration and inconvenience caused when you initially attempted to contact us.
Kind Regards
The Auto and General Team