TM
Tumi M

1 reviews | Active since Mar 2014

18 Oct 2018, 06:37

DO NOT TOW Useless Sticker - Auto & General

<p>Worst pathetic excuse ever, it took over 7 working days and useless phone calls from broker office/claim department with no outcome. Why is Auto &amp; General not taking accountability, to date you are still awaiting a confirmation of which I have proof of that my vehicle was pulled from the scene, Yes, towed from the scene, after insisting o the useless DO NOT TOW sticker that you offered to be displayed on windscreen. I'm now sitting with a vehicle whose DSG Gearbox is messed up, having spent 7 days for assessment and termination of my policy with my consent, today I yet receive an sms about the payment that was not received. I'm sick, embarrassed, ashamed on how you are dragging about this matter, so sick that I regret why I trusted you.</p>

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Replies (4)
Auto & General
Auto & General's reply18 Oct 2018, 09:04
Official

Thank you for your feedback.

We will be in contact to address your concerns.

Regards,

The Auto& General Team

Auto & General
Auto & General's reply18 Oct 2018, 10:09
Official

Update:

We have attempted to contact you, without success and there were no room to leave a voice message.

We are aware of your complaint and our towing team is busy with the matter, final feedback will be provided to you shortly.

Kind Regards,
The Auto & General Team

TM
Tumi M's update18 Oct 2018, 11:22
Reviewer Update
What utter nonsense is this, you tried calling me, no room for voicemail... I guess I will have to call you once again
Auto & General
Auto & General's reply23 Oct 2018, 13:10
Official

Update:

As discussed with our Customer Relation Specialist, our assessing specialist will be in contact with you to discuss and make the necessary arrangement how to proceed with the matter going forward.

Kind Regards,
The Auto & General Team.