DO NOT TAKE THE TYRE AND RIM GAURD FROM A&G

Last year August, I took a tyre and rim guard cover with auto and general. I was referred to by my friend on how efficient and reliable they are. Little did I know that claiming the first time was gonna be a breeze and second time, It will be a problem.

When I joined the insurance, I had 4 new tires that I bought and made sure that I cover them immediately because of how many times I had to buy new tires.

So in November I had a claim for my tyre to be replaced. So that was paid. Fast track to this month, I had another claim done with fetima lelia and she called me and asked if I could send an invoice from last year to show that I purchased the tyre. I told her that no one had informed that after a claim, I should send an invoice. So fine I did that!

Today I get a letter and it says my claim was rejected with no reason. If my policy says you can claim two tires and two rim repairs and yet they chose not to pay for them so what is the reason to have this cover.

We have a lot of potholes and this cover made sense, we don’t drive in areas that a pothole free. So they should know that tyre and rim claims will definitely be high from their customers.

I pay for this cover and that ok but the moment you claim, the problems start.

This is absolutely bad service from auto and general and will be calling to cancel this insurance. I would rather look for another insurance.

Absolutely useless company!