Do not subscribe to Auto &General-they are ****mers

The worst warranty service provider I have ever dealt with. 1. We were advised the turnaround time for claims is 48hours. Mine took 72+ to get feedback that had no base whatsoever, the team even can’t substantiate what they approved and what they did not. 7 days later, my car is still stuck by the workshop because my claim is being dealt by Auto&General intern 2. I have an unlimited cover on the component that is giving me issues now. Out of a quotation straight from the dealership, only 30% of it was covered 3. We requested a detailed report of how they arrived at the 30% approval, anyone who sees the email we received will definitely laugh because there is no way people who were trained to deal with clients will draft such an email. No formal report detailing the conclusion, just vibes. 4. We never have access to the person dealing with the claim. We always have to get “messages” passed through and therefore never have clear answers 5. I NEED THIS FIXED ASAP. This is not free service, I have been paying for this and therefore DEMAND clear and respectable client treatment