MK
Michelle K

1 reviews | Active since Nov 2017

20 Aug 2020, 15:33

DO NOT INSURE WITH AUTO AND GENERAL!!!!!!!!!!!YOU HAVE BEEN WARNED!!!!!

I wish there was a 0 rating for this insurance company. WORST service i have ever received from an insurance company. Imagine having only 1/2 your claim fixed. We had an accident on a Friday and a month later, the dents have been repaired but not the mechanics so we cant even drive the vehicle out of the panel beaters because Auto and General refuse to fix the mechanics saying its not their problem. So our vehicle which was serviced a few days before the accident now has water pouring out of the engine and we cant change gears, imagine our distress. And here we are at hello Peter....

0
Replies (3)
MK
Michelle K's update20 Aug 2020, 15:57
Reviewer Update
We are now reporting this to the ombudsman.
Auto & General
Auto & General's reply20 Aug 2020, 16:13
Official
  Hi  Michelle ,

We acknowledge receipt of your complaint. 

We will be in contact with you to discuss your concerns. 

Kind Regards,
The Auto & General Team 
 
Auto & General
Auto & General's reply11 Sept 2020, 16:01
Official
Hi Michelle K.

Thank you for allowing us the opportunity to assist you with this matter.

We can confirm that all repairs was completed and that your vehicle was handed back to you.

Please accept our apology for the inconvenience that was caused.

Regards,

The Auto & General Team