Ditching clients

Auto & general is trash. Since I reported that the back of my car got crashed into by a taxi driver on the 20th of December 2019. When taking the policy it was said that the car will be used for business and they increased their premiums yet I was denied a courtesy car, I asked why and they said our insurance package doesn't include a courtesy car. First of all how does a business car insurance not include a courtesy car? We spoke to your agent and they said they'll listen to the recordings just to hear if the courtesy car was included and they'll get back to me, even today I'm still waiting for them to get back to me. On the 2nd of January 2020 an agent named Carel Stander called me and said he has just started with the investigation and requested a certified copy of my ID, a record of the car tracker on the day it got crashed and proof that the car is registered to taxify. I sent him everything he never got back to me with any updates since. On the 13th of January 2020 I called Carel and asked how far are the investigations why am I not contacted or updated he started saying Auto and General doesn't cover for vehicles used by taxify. How is that possible because I was honest from the beginning when taking the policy that the vehicle will be used for taxify yet they still signed me up but today stories change and then Carel said he'll listen to the recordings and get back to me by end of business he never did. Is this "listening to the recordings" a line of ditching clients because thats what everyone says in your company. Right now my business is on the ground, on a stand still because my so called trusted insurance isn't helping me. Hence I'm starting to believe I got ****med or unless if this is just how clients are being treated. I sent you emails no response.