1 reviews | Active since Jul 2009
Disturbed by Billing of Tow Truck.
Morning Sir or Madam
I herewith would like to express my tenth dissatisfaction with Auto and General. I have no words for them anymore.
On the 25th August 2017, Auto and General billed me extra for a tow truck because they said its because of the extra kilometers and so many stories. What I do not understand is how can I be billed for an extra kilometers whereas before when I requested for tow truck from Sandton to Diepkloof soweto which is more kilometers and I was not charged for extra kilometers. Now I was billed for extra kilometers. It really does not make sense.
I am so tired of arguing with Auto and General. I am tired of talking to them about their ugly ways,
Solution to my issue right now is to be reimbursed the money I paid out. I am going to take this matter even further if there is no way forward with this issue.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we confirm that we will conduct an investigation into your concerns and provide you with feedback when we contact you back at 13h00 today.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we confirm that we will conduct an investigation into your concerns and provide you with feedback when we contact you back at 13h00 today.
Kind Regards,
The Auto & General Team.
Update:
We confirm that the additional costs of towing was due to the fact that you have requested to tow the vehicle to your residence, however the policy terms and conditions cater to have the vehicle towed to the closest dealer.
In view of the above, our Customer Relation Specialists discussed the towing portion with you, which in this case, you will be responsible for.
In view of the above, we confirm that this matter is now resolved, and invite you to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
Update:
We confirm that the additional costs of towing was due to the fact that you have requested to tow the vehicle to your residence, however the policy terms and conditions cater to have the vehicle towed to the closest dealer.
In view of the above, our Customer Relation Specialists discussed the towing portion with you, which in this case, you will be responsible for.
In view of the above, we confirm that this matter is now resolved, and invite you to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.