Disssapointed at your service

I do not know the games this company is playing. We are at claim stage and was told my claim would be processed,last week i was asked to courier items and i did as instructed now i am being asked for another requirement of which the person who called me is unsure ,ive sent emails yesterday and today no response,as usual.

I am on the road and travelling and also in the process of relocating.

Please process my funds urgently!!!!!i have provided all the docs originals for my car and keys. What seems to be the issue !!