Dissatisfied for poor service

On the 23 Dec 2022 i submitted a claim for my 39 inch telefunken TV and also mentioned to the official who was assisting that the value of that TV is R6500 also disclosed that the power supply did not affect my TV as i have a protector plug and the plug it's not affected and its not my fault that the power supply damaged my tv hence decided to protect it with that plug from the onset. I'm falling to understand that they now want to settle for 3.something and its not even the value of my tv and the sad part is that it was not indicated/mentioned when i joined with cover with them. They need to indicate on how they calculated excess and the penalty fault And note that i won't be accepting their offer. As our telephonic discussion they promised me that they will be responsible to cover costs of the assessor, transportation and now they are not mentioning it, why? My policy doesn't reflect the alleged issues penalty for electricity. Please note that im not accepting your offer until you correct discrepancies. I therefore request full house to pay the full value amount of my TV

Regards