Dissatisfied client awaiting 5 months for the repairer to receive authorisation

Item: Auto & General
Rating: 1
Author: Shameera N

Dissatisfied client !!

I had a vehicle accident on the 2 December 2019 and today the repairer has still not received the authorisation from Auto & General I was advised my repair consultant is Jameel Ameer which i have never spoken to and who clearly not followed the repair process to date . This service saddens me to think i have been with your company for so many years

Helpful (0)

Replies (2)

Auto & General's replyOfficial

14 May 2020, 09:02

Hi Shameera,

Thank you for your feedback.

We will be in contact to address your concerns.

Regards,

The Auto & General Team

Auto & General's reply14 May 2020, 09:02

Official

Hi Shameera,

Thank you for your feedback.

We will be in contact to address your concerns.

Regards,

The Auto & General Team

Auto & General's replyOfficial

18 May 2020, 13:56

Hi Shameera,

We are pleased to confirm that this matter has been resolved. Once again please accept our humble apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team.

Auto & General's reply18 May 2020, 13:56

Official

Hi Shameera,

We are pleased to confirm that this matter has been resolved. Once again please accept our humble apologies for the inconvenience caused.
Kind Regards,
The Auto & General Team.