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Tshepiso T
1 reviews | Active since May 2019
06 May 2024, 20:28
Dissatisfaction with auto&general claims process
My car has a mechanical problem and it has been taken to a dealer so that it can be fixed. I have a VAP policy with auto and general, I logged the claim, and they sent us application forms to fill detailing what is wrong with the car. My issue is that it's a mechanical issue, therefore for the dealer to take pictures, I as a policy holder will be liable for that labor. Why can't they just approve or decline my claim instead of them requesting me to pay the dealer just so they can be satisfied that the car broke down!? We buy these products because of these uncer*****ies, but when it's time for them to approve they will take you from pillar to post, for no reason at all.
MY CAR IS STILL WITH THE DEALER FROM LAST WEEK, AND NO WORK HAS BEEN DONE ON THE CAR BECAUSE OF YOUR CLAIMS DEPARTMENT!!! I have two more policies with auto and general, and I'm thinking of getting another insurer, because this is really not good business practice.
Kind regards Tshepiso
Helpful (0)
Replies (17)0
Replies (17)
Auto & General's replyOfficial
06 May 2024, 20:39Hi Tshepiso Tlhwale,
We are sorry you feel this way.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We are sorry you feel this way.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply06 May 2024, 20:39
Official
Hi Tshepiso Tlhwale,
We are sorry you feel this way.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We are sorry you feel this way.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
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Tshepiso T's updateReviewer Update
07 May 2024, 13:18Received the above from Auto&general, they still haven't call me, to discuss any way forward. auto&general I will be migrating to another insurer. Don't bother calling me!!!!
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Tshepiso T's update07 May 2024, 13:18
Reviewer Update
Received the above from Auto&general, they still haven't call me, to discuss any way forward. auto&general I will be migrating to another insurer. Don't bother calling me!!!!
Auto & General's replyOfficial
07 May 2024, 13:34Good day Tshepiso,
We are very sorry for the service you have received and will get the claims department to contact you urgently.
Kind regards,
The Auto & General team
We are very sorry for the service you have received and will get the claims department to contact you urgently.
Kind regards,
The Auto & General team
Auto & General's reply07 May 2024, 13:34
Official
Good day Tshepiso,
We are very sorry for the service you have received and will get the claims department to contact you urgently.
Kind regards,
The Auto & General team
We are very sorry for the service you have received and will get the claims department to contact you urgently.
Kind regards,
The Auto & General team
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Tshepiso T's updateReviewer Update
07 May 2024, 15:48Still nothing from Auto&general, will need to take this up with the FAIS Ombud.
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Tshepiso T's update07 May 2024, 15:48
Reviewer Update
Still nothing from Auto&general, will need to take this up with the FAIS Ombud.
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Tshepiso T's updateReviewer Update
08 May 2024, 10:28Still waiting
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Tshepiso T's update08 May 2024, 10:28
Reviewer Update
Still waiting
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Tshepiso T's updateReviewer Update
08 May 2024, 12:04Good day,
We do not have the problem with completing the required documents, these documents were sent to us already, however the car is with the dealer and the dealer wanted clarity on some of the documents hence we needed to talk to someone who can assist the dealer.
We do not have the problem with completing the required documents, these documents were sent to us already, however the car is with the dealer and the dealer wanted clarity on some of the documents hence we needed to talk to someone who can assist the dealer.
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Tshepiso T's update08 May 2024, 12:04
Reviewer Update
Good day,
We do not have the problem with completing the required documents, these documents were sent to us already, however the car is with the dealer and the dealer wanted clarity on some of the documents hence we needed to talk to someone who can assist the dealer.
We do not have the problem with completing the required documents, these documents were sent to us already, however the car is with the dealer and the dealer wanted clarity on some of the documents hence we needed to talk to someone who can assist the dealer.
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Tshepiso T's updateReviewer Update
08 May 2024, 13:23Can someone from Auto&general contact the dealer, in order for the documents to be completed.
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Tshepiso T's update08 May 2024, 13:23
Reviewer Update
Can someone from Auto&general contact the dealer, in order for the documents to be completed.
Auto & General's replyOfficial
08 May 2024, 13:32Good day Tshepiso,
We have requested that you and the dealer are assisted urgently.
Kind regards,
The Auto & General team
We have requested that you and the dealer are assisted urgently.
Kind regards,
The Auto & General team
Auto & General's reply08 May 2024, 13:32
Official
Good day Tshepiso,
We have requested that you and the dealer are assisted urgently.
Kind regards,
The Auto & General team
We have requested that you and the dealer are assisted urgently.
Kind regards,
The Auto & General team
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Tshepiso T's updateReviewer Update
08 May 2024, 13:42Thank you
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Tshepiso T's update08 May 2024, 13:42
Reviewer Update
Thank you
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Tshepiso T's updateReviewer Update
10 May 2024, 08:31Auto & Genaral still hasn't called the dealer, even after I have requested them to do so, and provided them with the contact person details.
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Tshepiso T's update10 May 2024, 08:31
Reviewer Update
Auto & Genaral still hasn't called the dealer, even after I have requested them to do so, and provided them with the contact person details.
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Tshepiso T's updateReviewer Update
10 May 2024, 08:35My cover has a rental car benefit, and I'm still not provided with one.
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Tshepiso T's update10 May 2024, 08:35
Reviewer Update
My cover has a rental car benefit, and I'm still not provided with one.
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Tshepiso T's updateReviewer Update
10 May 2024, 09:04Over a week now, the car is with the dealer and no work has been done on the car.
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Tshepiso T's update10 May 2024, 09:04
Reviewer Update
Over a week now, the car is with the dealer and no work has been done on the car.
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Tshepiso T's updateReviewer Update
10 May 2024, 09:05Spoke to Kutloano from the Amin department I requested a copy of my recording and I'm still not provided with one.
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Tshepiso T's update10 May 2024, 09:05
Reviewer Update
Spoke to Kutloano from the Amin department I requested a copy of my recording and I'm still not provided with one.
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Tshepiso T's updateReviewer Update
10 May 2024, 09:19My car has been with the dealer for over a week now, I don't have a car to use, and auto & general is not assisting me. What must now happen?!
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Tshepiso T's update10 May 2024, 09:19
Reviewer Update
My car has been with the dealer for over a week now, I don't have a car to use, and auto & general is not assisting me. What must now happen?!
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Tshepiso T's updateReviewer Update
10 May 2024, 15:29I have been your client for a very long time it's very sad to receive such treatment.
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Tshepiso T's update10 May 2024, 15:29
Reviewer Update
I have been your client for a very long time it's very sad to receive such treatment.
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Tshepiso T's updateReviewer Update
10 May 2024, 15:36An email was sent from the dealer, we are still waiting for the consultatant to respond. The dealer (contact person) will be on training on Monday and Tuesday we really wanted to ensure that everything is in order before Monday.
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Tshepiso T's update10 May 2024, 15:36
Reviewer Update
An email was sent from the dealer, we are still waiting for the consultatant to respond. The dealer (contact person) will be on training on Monday and Tuesday we really wanted to ensure that everything is in order before Monday.
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Tshepiso T's updateReviewer Update
10 May 2024, 15:48When will I atleast be provided with a rental car as stipulated in the policy?
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Tshepiso T's update10 May 2024, 15:48
Reviewer Update
When will I atleast be provided with a rental car as stipulated in the policy?