dissappointed

I had to delete the previous rating cause this company doesnt deserve any star rating. I previously praised but now i dont know if I still wanna do business with them anymore. I logged a claim for my geyser right, and FOGI (Digicall) was appointed to have a look at it. their plumber is telling them a different story to what i initially noticed on what transpired on my geyser. I have been back and forth with them and I am still without hot water this is pathetic. Now another issue is that they are telling me about exclusions on my claim, their consultant cant even pin point those exclusions under my policy. How are we insured for something that when you are about to claim suddenly there are exclusions which they were not transparent about. this means that i am donating my hard earned money to the most biggest company. I am really dissappointed but its fine. God bless you shame, but dikeledi tsa batho adi wele fatse.