Dissapointed

I am extremely disappointed with the service I have received from the complaints department. It has now been two weeks, and I still have not received any conclusion or resolution regarding my complaint.

All I have been told is that I will get back to me, but I am still waiting without any clear update or timeframe.

I am honestly very frustrated and tired of having to follow up on this matter. At this point, I am seriously considering cancelling my services because of the way this complaint has been handled.

I would appreciate a clear and final response as soon as possible.