Dissapointed client

My vehicle's motor plan expired last year, and I went out to source quotes for a motor plan that will meet my requirements.

Of the quotes I received, Auto and General motor plan was the most expensive one, but due to the brand and the reviews I saw, I opted to select the Auto and General, even though it was expensive.

I chose it to make sure that when a breakdown arises, I do not struggle to get my car fixed.

*Biggest mistake ever*

I discovered that my car had a funny sound at the back, and i called Auto n General to register a claim.

The process was quick, and all went accordingly. Preferred RMI certified workshops were recommended, and I had to choose 1 of them.

I then chose 1 supplier from the list and took the vehicle there. I struggled to get a booking there, but after several attempts, I got assisted.

I waited for over a period of more than 2 weeks to get the quotations from the supplier, and I called Auto and General to raise my dissatisfaction, and I was assured that the claim will remain opened until I submit all the required documentation.

In the meantime, I was calling the supplier to push for the quotation and even tried getting the other RMI qualified suppliers. I finally got the quote and the damage report and submitted them for the claim to be completed.

A week went by without communication, and I decided to call and I ve been sent from pillar to post to get my claim finalized. The last message I got was that they ll give me feedback within 24 to 72 hours, and guess what, 72hours later still no response.

I am writing this review to warn the other members about this. Joining is good. Deducting the money from our account is easy, but paying for the services required is a huge challenge.