Dissapointed

i am very displeased with the service i recently received regarding the claim i submitted.

firstly i wasn't getting an update regarding the claim, I had to call and call and call

secondly, the company appointed to do the assessment has a reputation of not approving claims which i am not sure its a race thing or just not interested in helping policy holders or they are just looking for reasons not to pay claims,

thirdly, The guy from the contractor who came to do the assessment noted everything that was damaged and then pointed out that the storm shifted the tiles into the valley causing the valley not to allow the water to move freely

i never had issues with my roof until the recently storm/rain on that particular Friday and Saturday

ever since I joined Auto and General I never expected that i will one day experience such service, maybe indeed it is time i move my stuff somewhere else were i will receive better service.

i had to call many times to find out my claim is rejected on top of that was told the manager will contact me and nothing happened

DIGICALL deliberately rejects peoples claim, they look for a reason not to approve a claim instead of assisting - their intentions is to make sure that no claim is approved

claim number : ***/2