Disregard for the client

In July 2022 I gave this company a glowing 5-star rating. Sadly, today I rate it minus zero. I have been trying unsuccessfully to cancel my Pre -owned Warranty. Telephonically didn't work: I was cut off twice, in both cases after having held on for 15 minutes or longer. Going online, "Manage my profile" did not include this policy, only my comprehensive household/car policy, and even here "Manage my policy" does NOT HAVE A CANCELLATION OPTION. This aside, there is no email contact number, no one you can raise the issue with, no one who will take ownership of the deficiencies in the system and listen to their clients.