Dismal claim service

absolutely dismal service on claims. i have had a mechanical warranty since April 2023, debit orders are like clockwork. A service provider attempted to lodge my first claim for a mechanical issue which is covered by the policy beginning of August, A&G responded with a list of requirements and the service provider informed me of such. when we phoned to query the first response we received was that the policy is no longer active which they then quickly rectified. i have tried phoning endless times but the moment i get transferred to the claims department the phone simply keeps ringing, they never answer. i have also sent email communication asking for an explanation and more details to which i have received the auto-response stating i will be contacted within 24 hours - it has been over 4 weeks since the first email and i am still waiting.