Dishonesty and bad service!

Yesterday the 28May 2018 at 8:15 I lodge a call for roadside assistance and spoke to Chris. I explain to him that I need to make use of the towing service due to breakdown of my car. I told him that I'm I a area that I'm not fami**** with and it's dangerous where I'm standing. I had to give him all my personal details over the phone be because nothing was saved on their system even though they took all my details when I took out mememship with them in the begining. After 15mins on the phone with him he told me he will call me back in 10-15mins time to lodge the roadside assistance and look for a towing service to assist me. I had to call back in 35mins cause no call back was received from Chris or Auto and General. I came through to a different consultant and ask to speak to Chris. She told me to hold on as she will put me through to him and holding on for 10mins the call got cut. I called back 8:57 and spoke to Mike. I explained to Mike my situation I'm in and asked why Chris never got back to me. He said that Chris was panicking of my behalf!? I told Mike it's been almost and hour no assistance was being offered and I'm not safe where I am standing and that the matter need to solved ASAP and also asked them to call the police or security to come out for safety. He said he will call me back immediately and will solve the situation. I received a call at 9:15 from a towing service to to explaining they only have 1 driver on the road and will take 45mins to get to me. Wrong information was given to the towing service as to my location and I explained I'm not at that location and I'm not gona wait another 45mins coz of the danger I'm in. The towing service said they will contact Auto and General back and explain to them. No call was received yet again from Auto and General and my safety is at risk. I called them again at 9:30 (after a hour and 15mins from 1st called lodged) and persist to speak to a manager on duty. I hold on for 10mins just to speak to a Manager. I was on the call with him for 20mins minutes to help resolve my situation. I also explain to him to get the police and security to come out due to my safety. He promised me he will do that while he is busy solving my situation. No police and no security was on the scene till eventually the towing service came to me eventually at 10:07. This type of service and dishonesty must stop immediately. Im lucky and praise GOD nothing happen to me. I will not tolerate this type of service where you life is on risk and nobody cares and worries. If nothing will be done to this matter, I will take further legal action!