1 reviews | Active since Aug 2020
Dishonesty
I took out a policy today. Spoke the lady on the first call to get a better price, she said she will call me back after getting the price. She then called me back with a good price and I was happy with it. I then asked her is both my cars still insured for the retail value she said yes. I asked is both my excesses still the same on my cars she said yes. Is my third-party liability cover still R5 MIL on my golf she said yes. I then accepted the cover. later I received the policy documents and read it. I notice she changed my excess on my golf from R 5200 TO R 6200. She also changed my liability cover on my golf to R2.5 Mil, which was not our original agreement. If this is the way you do business, please cancel my policy.
We are disappointed to hear this.
We will escalate your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
We are disappointed to hear this.
We will escalate your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
