NM
Nathaniel M

1 reviews | Active since Aug 2020

12 Feb 2026, 16:31

Dishonesty

I took out a policy today. Spoke the lady on the first call to get a better price, she said she will call me back after getting the price. She then called me back with a good price and I was happy with it. I then asked her is both my cars still insured for the retail value she said yes. I asked is both my excesses still the same on my cars she said yes. Is my third-party liability cover still R5 MIL on my golf she said yes. I then accepted the cover. later I received the policy documents and read it. I notice she changed my excess on my golf from R 5200 TO R 6200. She also changed my liability cover on my golf to R2.5 Mil, which was not our original agreement. If this is the way you do business, please cancel my policy.

0
Replies (1)
Auto & General
Auto & General's reply12 Feb 2026, 16:33
Official
Hi Nathaniel,
 
We are disappointed to hear this. 
 
We will escalate your matter to the relevant team to investigate. They will contact you with feedback.
 
Kind Regards,
The Auto & General Team