1 reviews | Active since Oct 2016
Dishonest and unfair treatment
<p>My name is Bruce of policyholder no: ********** .I was told that my car was covered for mechanical warranty on the betterdrive option1 and was paying the premium for that option all this time but suddenly when i claimed i was told that my car was on the betterdrive 2 option. When demanding answers and requesting to speak to the next in command from the claims department i wa told that the manager was not available. My car got held at the dealership for days without being given the authorisation for repairs.Dishonesty at its best.</p>
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, the policy that you are referring to is a value added policy, which is a separate policy. We have informed our Value added team about your complaint who will be in contact with you to discuss the outcome of the matter.
Please feel free to contact our Customer Relation Specialists should you require further assistance herein.
Kind regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, the policy that you are referring to is a value added policy, which is a separate policy. We have informed our Value added team about your complaint who will be in contact with you to discuss the outcome of the matter.
Please feel free to contact our Customer Relation Specialists should you require further assistance herein.
Kind regards,
The Auto & General Team.