disgusting service, no follow up and no response from the assesor, Alexandra, who handed my claims.

I lodged a claim for my damaged Samsung S6 on the 17th April 2018. The handset was quickly taken to the repairer WeFix Nelspruit. As from the 20th April 2018 my cellphone is still with them and has not been repaired. The last message i got from the repairer via sms was back on 09/05/2018 stating that they are still waiting for parts.

I also called yesterday to find out the status of the handset repairs and the outcome was the same "still waiting for parts". I now no longer want my phone to be repaired at WeFix Nelspruit. This is due to the fact that with my previous experience with insurer, the suppliers they appoint take longer to repair an of my insurered items. .