Disgusting service from Claims Department

Had a broken geyser and claim was processed accordingly. Only found out the following day that my solar panel is also broken (We could not check after geyser was replaced as we did not have running water) Apparently the plumber that came through confirmed that the sola panel is fine but how can they confirm this as there was no running water. The last communication received was that i will be paid out around R4000 but i will pay another access of R2050 which means only around R2000 will be left to get the panel replaced This is an unfair practice due to the following: 1. i have already paid access because this is the same resulting damage only picked up later. 2. R2000 where would i can a panel for that much and also pay labour to a plumber? This issue has been outstanding for a while now

KA Moutlana ***