Disgusting Service from Auto & General Truly the Devil’s Work

The worst insurer from the Telesure Group. I had a claim in September 2024 and still do not have my car returned back. This is due to the repairer destroying my car electronics while repairing my car.

When I informed the insurance in January 2025 it was the most difficult thing to even get an assessment. Finally after multiple complaints and a post here on Hello Peter the assessment assistant manager Haroun Mohamed called me and informed me that he was coming in personally from Durban to Richards bay.

About 5 days later he came and informed me that he has to take the vehicle to Durban to asses it their because I’m Richards Bay we do not have enough specialists for the type of damage my car sustained at the hands of the repairer Ben’s Spray Painters (Paint a Car) in Richards Bay.

The only specialist was Mayfair Gearbox and I informed the insurance that they had a relationship with the repairer so they could not be trusted, we need a neutral technician to look at the damage.

Haroun after making wait the 5 days then informs me that if they found that damages were not their fault then I would have to pay for the costs of taking the vehicle to Durban and organise a return trip from my own pocket.

I told him that was insane, when I took the insurance they knew exactly where I live in Richards Bay but somehow now I have to pay for transportation for the car to be assessed in Durban.

This company is not only uninterested in helping you once your in trouble they are extremely unprofessional. I have not had my vehicle since September 2025 before the accident.

Now I told them to return the vehicle since they do not want to assist me with anything and it’s been a week now and still no vehicle.

It’s my 3rd post now on hello Peter for the same claim since September of 2024. Heed my warning, look for another insurer outside of the Telesure group if you want a stress free life.