DISGUSTING Service from Auto & General
<p>I wouldn't even know where to begin, but to cut the longest story short - I had an accident in my car after fetching friends from town to avoid them drinking and driving, the third party (Uber Driver) didn't have hazards or an indicator on and it was very late and I was exhausted - I went into the back of him; due to it being the Uber Driver's fault - they then told my insurance company that I was under the influence, and due to their false allogations to Auto & General and after almost TWO MONTHS OF WAITING to hear on my claim, it was denied. I am now R100 000 in debt and with no proof that I was in fact under the influence other than "heresay". To top it off, when they were assessing my vehicle - they decided to take the ENTIRE bonnet apart and put ALL the disgustingly dirty engine pieces all over my back and front seats!!! After asking who will be responsible for cleaning my vehicle over a WEEK ago, I STILL haven't heard a word from anyone - but they're quick to call you when they want their premiums!!! I am SHOCKED by the service of Auto & General and the manner in which they conduct their business - Insurance Companies are bad enough as it is - but take it from me, you DO NOT want them as your insurance company because they do more damage than good!!! </p>
We acknowledge receipt of your complaint.
We will conduct an investigation into your concerns and provide you with feedback soonest.
Regards,
The Auto and General Team.
We acknowledge receipt of your complaint.
We will conduct an investigation into your concerns and provide you with feedback soonest.
Regards,
The Auto and General Team.
One of our Customer Relation Specialists attempted to contact you without any success. We have investigated your concerns and would like to respond to your complaint as follows:
After careful consideration we confirm that we cannot fault the decision that was made to decline your claim. When a claim is registered with the Insurer, the Insurance company has the right to validate the claim and administration time is allowed. During the administration period of the claim, we may confirm the incident with different parties such as: witnesses, third party, SAPS/Metro etc. This is only to name a few.
We have enough evidence to support our rejection.
With regards to the cleaning of the vehicle, we have requested that you are contacted by our assessing team who will discuss it with you.
Regards,
The Auto and General Team.
One of our Customer Relation Specialists attempted to contact you without any success. We have investigated your concerns and would like to respond to your complaint as follows:
After careful consideration we confirm that we cannot fault the decision that was made to decline your claim. When a claim is registered with the Insurer, the Insurance company has the right to validate the claim and administration time is allowed. During the administration period of the claim, we may confirm the incident with different parties such as: witnesses, third party, SAPS/Metro etc. This is only to name a few.
We have enough evidence to support our rejection.
With regards to the cleaning of the vehicle, we have requested that you are contacted by our assessing team who will discuss it with you.
Regards,
The Auto and General Team.