Disgusting service from Auto and General

I would like to rate them with no starts. I have been in communication with them since 22nd April 2022 about a claim. They said to take the vehicle to a company and when we did the bumper needed to be brought in. This was fetched and brought in to be told it is trash and they cannot repair it in the 40mins allocated so take it away or throw it away. Then the receptionist wrote down the mileage incorrectly and when pointed out to her she stated that she has an apartheid education so it does not matter. Well this company is not doing the repair and a new repairer was found who was to be contacted this morning. As at 3:15pm still no authorisation was given to them by Auto and General assessors. Tumo our contact promised to keep us in the loop after contacting him at 11:35am and at 3:15pm still nothing and no contact. When phoning again he is busy on the phone. Yesterday was the same answer. Now the vehicle is stuck in one repairer and due to the time and inefficiency of our contact we refuse to pay storage costs. We have been in touch with the new repairers that were chosen and they would upload the vehichle to their premises but due to the inefficiency of Auto and General it is too late. They can only collect on Monday. They are very polite people and willing to help but their hands are tied as theAuto and General staff have not done their job, I have emailed numerous times and no replies, I have even emailed the Head of Autoi and General as stated on their website but not even he responds so how can I expect their staff to do their jobs. I do not recommend Auto and General as vehichle insurers. Check out Facebook for complaints by other unhappy clients.