Disgusting Service

Disgusting service levels and blatant attempt to ******* consumers.

After my neighbour (their client) caused minor damage to my vehicle when reversing out of his driveway, I submitted a 3rd party claim on his request and after engaging with A&G to establish all necessary requirements. The incident occurred on 14 December and I had submitted all necessary pics and documents within the week. They stated that they would only need to do a desktop assessment and would revert with feedback shortly.

After more than a month I had still received any feedback and began chasing up for resolution. Only after multiple calls and mails did I finally get a response and receive a quote with attached settlement letter. The value seemed fairly low (R4,800 for a new Audi), but I'm not an expert in this area so decided to get quotes from two local repair shops, before signing and accepting. Both of these repair shops confirmed that the desktop quote is flawed in not accounting for the necessary diagnostic costs of re-fitting a bumper with PDCs. These quotes range between R9,500 and R11,500).

I raised this with A&G and they have said that they will not be amending their quote despite no reputable repair shop being willing to repair for less than double their quote. I have asked them to reconsider and they now have stopped responding to mails and do not answer my phone calls. Disgusting.

It really screams of a ******* scheme.